Below is a list of the most common issues Exam Takers encounter when using the RPNow software.

·         Flash Issues

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/444/0/rpnow-you-have-no-flash-plugin-installed

·         Exam Password issue

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/461/69/rpnow-exam-password-issues

·         Unable to download/Install RPNow

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/453/67/rpnow-unable-to-downloadinstall-rpnow

·         Preparing interview error

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/445/0/rpnow-remote-proctor-is-freezing-during-the-interview-process-or-message-says-cannot-continue

·         Failed Audio/Mic/video

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/237/0/rpnow-im-having-an-issue-with-my-microphone-or-receiving-a-not-connected-to-internet-error

·         Unable to click allow

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/460/0/rpnow-unable-to-click-allowremember

·         Camera setup

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/227/0/rpnow-adobe-flash-player-issues-blocking-access-to-my-microphonecamera-or-i-am-getting-a-blank-screen

·         Prohibited Programs

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/306/46/remote-proctor-now---process-not-allowed-or-prohibited-programs-running

·         System Requirements Query

o   http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/0/system-requirements-remote-proctor-now