Knowledgebase : RPnow 4.0 > Camera and Microphone Issues
If your Web Cam is attached to your Desktop, or you are unable to move your camera to scan your testing space you can use a mirror. If you need to use a mirror you must follow the tips below: * Show both sides of the mirror * Be sure to clearly show...
If you are having issues using the Microphone or if you have an internet connection but receive an error "Not Connected to the Internet", please follow the steps below to resolve the issue. METHOD 1: TEST THE MICROPHONE * Open the Start Menu * Cli...
If you encounter an issue with Blank Screen on the Camera/Camera not detected, please try the steps below: 1. OPEN DEVICE  MANAGER in CONTROL  PANEL. (CONTROL PANEL>HARDWARE AND SOUND>DEVICE MANAGER) 2. Click VIEW and select SHOW HIDDEN  DEVICES. 3....
If you are using a Microsoft Surface Pro Device and the rear facing camera is turning on instead of the forward facing camera, please use the steps below. SOLUTION: Disable rear camera in device manager 1. Open Control Panel 2. Select Device Manag...
If you encounter an issue with the ID re verification , please try the steps below: 1. Make sure you are using INTERNET EXPLORER to perform the ID re verification. 2. If the issue does not get resolved by using Internet Explorer, Kindly proceed with i...
If you encounter an issue with Lenovo computer that shows a Crossed out Camera Icon, please try the steps below: 1. Click START and search LENOVO SETTINGS/VANTAGE.  OPEN the application. 2. Click on HARDWARE  SETTINGS. 3. Click AUDIO/VISUAL. 4. SC...
If you get a Microphone Check Unsuccesful message with the screen below, please follow the steps under Troubleshooting. TROUBLESHOOTING STEPS: 1. Check that there are no headsets, headphones, or earbuds plugged into the machine 2. Open Control Panel...