IF YOU ARE GETTING A NETWORK BANDWIDTH TOO LOW MESSAGE THAT SHOWS YOU
HAVE A 0 KBPS CONNECTION, PLEASE FOLLOW THE STEPS BELOW:
FOR WINDOWS OS
1. Check which camera drivers are listed in Chrome by going to this
site in Google Chrome://settings/content/c...
If your Web Cam is attached to your Desktop, or you are unable to move
your camera to scan your testing space you can use a mirror. If you
need to use a mirror you must follow the tips below:
* Show both sides of the mirror
* Be sure to clearly show...
If you are having issues using the Microphone or if you have an
internet connection but receive an error "Not Connected to the
Internet", please follow the steps below to resolve the issue.
METHOD 1: TEST THE MICROPHONE
* Open the Start Menu
* Cli...
If you encounter an issue with Blank Screen on the Camera/Camera not
detected, please try the steps below:
1. OPEN DEVICE MANAGER in CONTROL PANEL. (CONTROL PANEL>HARDWARE
AND SOUND>DEVICE MANAGER)
2. Click VIEW and select SHOW HIDDEN DEVICES.
3....
If you are using a Microsoft Surface Pro Device and the rear facing
camera is turning on instead of the forward facing camera, please use
the steps below.
SOLUTION:
Disable rear camera in device manager
1. Open Control Panel
2. Select Device Manag...
If you encounter an issue with the ID re verification , please try the
steps below:
1. Make sure you are using INTERNET EXPLORER to perform the ID re
verification.
2. If the issue does not get resolved by using Internet Explorer,
Kindly proceed with i...
If you encounter an issue with Lenovo computer that shows a Crossed
out Camera Icon, please try the steps below:
1. Click START and search LENOVO SETTINGS/VANTAGE. OPEN the
application.
2. Click on HARDWARE SETTINGS.
3. Click AUDIO/VISUAL.
4. SC...
After upgrading your Mac Operating System if you are having issues
with your audio and/or the volume control is greyed out, please follow
the steps below.
RESOLUTION:
METHOD 1: Quit and restart the _coreaudio_ process
1. Open Activity Monitor.app (A...
If you get a Microphone Check Unsuccesful message with the screen
below, please follow the steps under Troubleshooting.
TROUBLESHOOTING STEPS:
1. Check that there are no headsets, headphones, or earbuds plugged
into the machine
2. Open Control Panel...
During the photo upload section of the Remote Proctor Now interview
process if the page freezes or is stuck uploading the photo on a
Windows PC, please try the steps below.
SOLUTION:
METHOD 1:
1. Close the Remote Proctor Now Window
2. Navigate to ...
While going through the Remote Proctor Interview, if you are unable to
click the Allow or Remember button on the Flash Settings prompt,
please try the steps below.
METHOD 1
Confirm device you are using is supported. You can check the System
Requiremen...
If you are receiving an error or message regarding "YOUCAMSERVICE”
OR "YOUCAM" when taking an RPNow exam, please follow the steps below.
METHOD 1: Eliminate the YouCam Process.
* To do so please right click on the Taskbar
* Click Task Manager
* ...
If you encounter an issue with installing Flash Player/No Flash plug
in, please try the steps below:
METHOD 1
1. Check the version of your RPnow. If you have the RPNOW V 2.X.X ,
Kindly proceed to the NEXT STEP. If you have RPNOW V 3.X.X, Proceed
with ...
