Knowledgebase : Remote Proctor NOW > Camera and microphone issues
If your Web Cam is attached to your Desktop, or you are unable to move your camera to scan your testing space you can use a mirror. If you need to use a mirror you must follow the tips below: * Show both sides of the mirror * Be sure to clearly show...
If you are having issues using the Microphone or if you have an internet connection but receive an error "Not Connected to the Internet", please follow the steps below to resolve the issue. METHOD 1: TEST THE MICROPHONE * Open the Start Menu * Cli...
If you encounter an issue with Blank Screen on the Camera/Camera not detected, please try the steps below: 1. OPEN DEVICE  MANAGER in CONTROL  PANEL. (CONTROL PANEL>HARDWARE AND SOUND>DEVICE MANAGER) 2. Click VIEW and select SHOW HIDDEN  DEVICES. 3....
If you are using a Microsoft Surface Pro Device and the rear facing camera is turning on instead of the forward facing camera, please use the steps below. SOLUTION: Disable rear camera in device manager 1. Open Control Panel 2. Select Device Manag...
If you encounter an issue with Lenovo computer that shows a Crossed out Camera Icon, please try the steps below: 1. Click START and search LENOVO SETTINGS/VANTAGE.  OPEN the application. 2. Click on HARDWARE  SETTINGS. 3. Click AUDIO/VISUAL. 4. SC...
After upgrading your Mac Operating System if you are having issues with your audio and/or the volume control is greyed out, please follow the steps below. RESOLUTION: METHOD 1: Quit and restart the _coreaudio_ process 1. Open Activity Monitor.app (A...
If you get a Microphone Check Unsuccesful message with the screen below, please follow the steps under Troubleshooting. TROUBLESHOOTING STEPS: 1. Check that there are no headsets, headphones, or earbuds plugged into the machine 2. Open Control Panel...
During the photo upload section of the Remote Proctor Now interview process if the page freezes or is stuck uploading the photo on a Windows PC, please try the steps below. SOLUTION: METHOD 1: 1. Close the Remote Proctor Now Window 2. Navigate to ...
While going through the Remote Proctor Interview, if you are unable to click the Allow or Remember button on the Flash Settings prompt, please try the steps below. METHOD 1 Confirm device you are using is supported. You can check the System Requiremen...
If you are receiving an error or message regarding "YOUCAMSERVICE” OR "YOUCAM" when taking an RPNow exam, please follow the steps below. METHOD 1: Eliminate the YouCam Process. * To do so please right click on the Taskbar * Click Task Manager * ...
If you encounter an issue with installing Flash Player/No Flash plug in, please try the steps below: METHOD 1 1. Check the version of your RPnow. If you have the RPNOW V 2.X.X , Kindly proceed to the NEXT STEP. If you have RPNOW V 3.X.X, Proceed with ...