Knowledgebase : Remote Proctor NOW > Issues while running Rpnow
If you are attempting to use the Remote Proctor software and the page is hanging on the "We are currently preparing your interview. Please give us one moment to gather your information" message (see screenshot below), please try the steps below to solve t...
If you encounter an error " Error in data for your exam"/ You can't see the page "http://profiles.rpexams.com" because it's not on the approved list in parental controls" , Please follow the steps below 1. Click the APPLE start icon and choose System PR...
If you are using RPNow 4.x/PSI Secure Browser and you get this information message, Please follow the steps below. 1. Click the Open System Preferences button or locate the System Preferences tray on your macOS 2. Go to Security & Privacy>Privacy. ...
If you are using a Mac and receive the error, "RPNOW can't be opened because the identity of the developer cannot be confirmed ", please follow the steps in the Solution to solve your issue. SOLUTION: * Select the Apple Icon * Select "Systems Prefe...
If you are receiving an exception error when trying to activate http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application [http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application] or http://www.remoteproctor.com/rpi...
If you are receiving an error message "Application Cannot Be Started: Contact Application vendor", please follow the steps below. Step 1 1. Open the following Directory: C:USERS<>APPDATALOCALAPPS 2. Delete the "2.0" folder 3. DOWNLOAD TH...
If you encounter an issue with Blank Screen on the Camera/Camera not detected, please try the steps below: 1. OPEN DEVICE  MANAGER in CONTROL  PANEL. (CONTROL PANEL>HARDWARE AND SOUND>DEVICE MANAGER) 2. Click VIEW and select SHOW HIDDEN  DEVICES. 3....
If you encounter an issue with Canvas prompting for an error message ," Browser does not meet the minimum requirements for Canvas " , Kindly DISREGARD the error message and continue taking the exam. If you continue to experience issues with RPNow. Kindl...
If you encounter any issues related to the Security Certificate or the Security Certificate expiring, please follow the steps below to resolve the issue. 1. Open the following Directory: C:Users<>AppDataLocalApps 2. Delete the "2.0" folder ...
If you only have a single monitor connected to your computer and receive the following error, "Multiple screens were detected on your computer. Please disable one and restart them", please try the following solution. SOLUTION: METHOD 1 1. Open the C...
After upgrading your Mac Operating System if you are having issues with your audio and/or the volume control is greyed out, please follow the steps below. RESOLUTION: METHOD 1: Quit and restart the _coreaudio_ process 1. Open Activity Monitor.app (A...
During the photo upload section of the Remote Proctor Now interview process if the page freezes or is stuck uploading the photo on a Windows PC, please try the steps below. SOLUTION: METHOD 1: 1. Close the Remote Proctor Now Window 2. Navigate to ...
RPNOW does now allow certain programs to be running while in the software. If you have received a PROHIBITED  PROCESSES  RUNNING message, similar to the message below indicating a process isn't allowed, you'll need to stop this application(S) from runni...
If you encounter an issue AFTER PAYING for the exam and got the error message Server Error in '/ExamTakerWebsiteCEF' Application , please try the steps below: . METHOD 1 1. RELAUNCH  RPNOW. (Close and open Rpnow). If you are still unable to downlo...
If you are unable to download the Remote Proctor software and you meet the minimum System Requirements, please try the steps below. WINDOWS STEP 1 Confirm the device you are using is supported. You can check the System Requirements [http://clientpor...