Knowledgebase : Remote Proctor NOW > Issues during an exam
When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the "F5  FOR PC OR COMMAND + R FOR MAC" key to refresh the page. The Advanced Math Toolbar should now load, as seen below. I...
If you encounter an error " Error in data for your exam"/ You can't see the page "http://profiles.rpexams.com" because it's not on the approved list in parental controls" , Please follow the steps below 1. Click the APPLE start icon and choose System PR...
When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson (e.g. MyMathLab, MyStatLab, etc...) course , please try the steps listed under "Solution". SOLUTION: 1. Open the Syst...
While taking an RPNow exam if you are missing the Scroll Bar while using a Mac, please follow the steps below to solve your issue. SOLUTION: 1. Click the Apple icon in the top-right corner 2. Select 'System Preferences' 3. From System Preferences ...
If you receive an error "You don't have a subscription to this site.... " while taking an exam in MyMathLab using the Remote Proctor Now, please follow the steps under the Solution. Solution: Mac 1. Open Safari 2. Click on Safari Menu in the upper...