Knowledgebase : Remote Proctor NOW > Issues during an exam
When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the "F5  FOR PC OR COMMAND + R FOR MAC" key to refresh the page. The Advanced Math Toolbar should now load, as seen below. I...
If you encounter an error " Error in data for your exam"/ You can't see the page "http://profiles.rpexams.com" because it's not on the approved list in parental controls" , Please follow the steps below 1. Click the APPLE start icon and choose System PR...
If you encounter an issue with Canvas prompting for an error message ," Browser does not meet the minimum requirements for Canvas " , Kindly DISREGARD the error message and continue taking the exam. If you continue to experience issues with RPNow. Kindl...
When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson (e.g. MyMathLab, MyStatLab, etc...) course , please try the steps listed under "Solution". SOLUTION: 1. Open the Syst...
While taking an RPNow exam if you are missing the Scroll Bar while using a Mac, please follow the steps below to solve your issue. SOLUTION: 1. Click the Apple icon in the top-right corner 2. Select 'System Preferences' 3. From System Preferences ...
If you receive an error "You don't have a subscription to this site.... " while taking an exam in MyMathLab using the Remote Proctor Now, please follow the steps under the Solution. Solution: Mac 1. Open Safari 2. Click on Safari Menu in the upper...