Knowledgebase : Remote Proctor NOW > Exam Issues before accessing the exam
If you purchased an Exin exam through Prometrics and you need to change, or cancel, the RPNow exam you must contact Prometrics. Prometrics will be able to assist you with getting the exam setup properly. If you have any further questions, please feel fr...
If you are taking a Remote Proctor Exam for Florida Atlantic University and are unable to locate your exam, please ensure you are clickin Submission in the left-hand Navigation Pane to locate your exam. The screenshot below shows the location of the Submi...
If you have received an email regarding a Rules Violation you should contact your school directly. Your school will be able to provide you with further details on the Rules Violation and answer any questions you may have related to Rules Violations while ...
When trying to enter the exam, your password is successfully inserted into the Password Field when you select "Insert Password". When you click to enter the exam, the Password is erased, the page refreshes, and you are unable to access your exam. This i...
If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software, please follow the steps below. Confirm you have the correct Login Credentials. To confirm you have the correct Login Credentials ...
If you are attempting to take an RPNow exam and the "Submit" button is not displayed after clicking the "Insert Password" button and you are unable to enter the exam, please follow the steps below: SOLUTION: * CLICK INSIDE THE PASSWORD FIELD so the ...
Some Schools use a Access Control List to limit who has access to take the exam. "YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM." If you receive the message above please make sure you are entering the correct email address and you are selecting the correct...
If you are taking an exam on "SAM" (Cengage) Course Management System and the Password is not working after clicking the "Insert Password Button" please try the steps below. SOLUTION: 1. Re-access the Remote Proctor system 2. Locate your exam 3. W...
If you have questions on how to Pay for an RPNow exam please click the link below for further details. Payment Process Details [http://www.remoteproctoradmin.com/teacher/policies/ProductDocumentation/RPNow/PaymentInformationRPNow.pdf] If you continue ...
If you are taking an RPNow exam that requires you download files and you are unable to download the files, please view the information below to solve the issue. In some instances the Download Progress Window does not close, despite the file downloading ...
While accessing your RPNow Exam if you receive a message that the exam password is incorrect, please try the steps below. Step 1 1. Download the RPNow Software 2. Open the RPNow Software 3. On the Exam Information page make sure you select the cor...
If you receive a message that the exam password is incorrect while accessing your RPNow Exam, please try the steps below. STEP 1 1. Download the RPNow Software 2. Open the RPNow Software 3. On the Exam Information page make sure you select the cor...
If you encounter an issue AFTER PAYING for the exam and got the error message Server Error in '/ExamTakerWebsiteCEF' Application , please try the steps below: . METHOD 1 1. RELAUNCH  RPNOW. (Close and open Rpnow). If you are still unable to downlo...