If you purchased an Exin exam through Prometrics and you need to
change, or cancel, the RPNow exam you must contact Prometrics.
Prometrics will be able to assist you with getting the exam setup
properly.
If you have any further questions, please feel fr...
If you are taking a Remote Proctor Exam for Florida Atlantic
University and are unable to locate your exam, please ensure you are
clickin Submission in the left-hand Navigation Pane to locate your
exam. The screenshot below shows the location of the Submi...
If you have received an email regarding a Rules Violation you should
contact your school directly. Your school will be able to provide you
with further details on the Rules Violation and answer any questions
you may have related to Rules Violations while ...
When trying to enter the exam, your password is successfully inserted
into the Password Field when you select "Insert Password". When you
click to enter the exam, the Password is erased, the page refreshes,
and you are unable to access your exam.
This i...
If you are using a Mac and are unable to login to the Course
Management System while using the Remote Proctor Now software, please
follow the steps below.
Confirm you have the correct Login Credentials. To confirm you have
the correct Login Credentials ...
IF YOU ARE GETTING A NETWORK BANDWIDTH TOO LOW MESSAGE THAT SHOWS YOU
HAVE A 0 KBPS CONNECTION, PLEASE FOLLOW THE STEPS BELOW:
FOR WINDOWS OS
1. Check which camera drivers are listed in Chrome by going to this
site in Google Chrome://settings/content/c...
If you are attempting to take an RPNow exam and the "Submit" button is
not displayed after clicking the "Insert Password" button and you are
unable to enter the exam, please follow the steps below:
SOLUTION:
* CLICK INSIDE THE PASSWORD FIELD so the ...
Some Schools use a Access Control List to limit who has access to take
the exam.
"YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM."
If you receive the message above please make sure you are entering the
correct email address and you are selecting the correct...
If you are taking an exam on "SAM" (Cengage) Course Management System
and the Password is not working after clicking the "Insert Password
Button" please try the steps below.
SOLUTION:
1. Re-access the Remote Proctor system
2. Locate your exam
3. W...
If you have questions on how to Pay for an RPNow exam please click the
link below for further details.
Payment Process Details
[http://www.remoteproctoradmin.com/teacher/policies/ProductDocumentation/RPNow/PaymentInformationRPNow.pdf]
If you continue ...
If you are taking an RPNow exam that requires you download files and
you are unable to download the files, please view the information
below to solve the issue.
In some instances the Download Progress Window does not close, despite
the file downloading ...
While accessing your RPNow Exam if you receive a message that the exam
password is incorrect, please try the steps below.
Step 1
1. Download the RPNow Software
2. Open the RPNow Software
3. On the Exam Information page make sure you select the cor...
If you receive a message that the exam password is incorrect while
accessing your RPNow Exam, please try the steps below.
STEP 1
1. Download the RPNow Software
2. Open the RPNow Software
3. On the Exam Information page make sure you select the cor...
If you encounter an issue AFTER PAYING for the exam and got the error
message Server Error in '/ExamTakerWebsiteCEF' Application , please
try the steps below:
.
METHOD 1
1. RELAUNCH RPNOW. (Close and open Rpnow).
If you are still unable to downlo...
