Dear APMG Candidate,
Recently you received an email stating that a mandatory update is
required in order for your exam to be finalized.
In order to proceed, download and run the installer which is located
at the bottom of this article.
After install...
If you encounter the following dialogue error on your macOS 10.15
Catalina machine, please perform the steps below:
1. Open "Open System Preferences" button
2. Click the icon labeled "Security & Privacy"
3. Click the "Privacy" tab at the top.
4. I...
If you encounter an issue with installing PSI Secure Browser on a Mac,
kindly follow the steps below:
1. Click "CHANGE INSTALL LOCATION" .
2. Highlight and click "INSTALL FOR ME ONLY" and press "CONTINUE".
3. You should be able to install PSI Secure...
If they receive the dialogue error here, you will need to follow the
steps below:
1. Open "Open System Preferences" button
2. Click the icon labeled "Security & Privacy"
3. Click the "Privacy" tab at the top.
4. In the Lefthand column, click on "S...
For instructions on how to install the Remote Proctor Now Software
click the following link:
For PC and Mac:
https://www.youtube.com/watch?v=xNkJBW-RIqA&feature=youtu.be
[https://www.youtube.com/watch?v=xNkJBW-RIqA&feature=youtu.be]
Thank you,
Sup...
If you encounter an issue with downloading RPnow and getting the error
message "YOUR ADMINISTRATOR HAS BLOCKED THIS APPLICATION BECAUSE IT
POTENTIALLY POSES A SECURITY RISK TO YOUR COMPUTER" , please try the
steps below.
(NOTE that this troubleshooting ...
If you are using a Mac and receive the error "Remote Proctor Now is
damaged and can't be opened you should eject the disk image"", please
follow the steps in the Solution to solve your issue.
SOLUTION:
* Select the Apple Icon
* Select "Systems Pref...
If you are taking an RPNow exam that requires you download files and
you are unable to download the files, please view the information
below to solve the issue.
In some instances the Download Progress Window does not close, despite
the file downloading ...
If you are needing to configure your Proxy Server or Firewall the
following is the Ports and Websites that the Remote Proctor Now
product uses.
PORTS:
HTTP (80)
HTTP (443)
REQUIRED HOSTNAMES ALLOWED
* *.rpexams.com(443,80)
* *.remoteproctor....
During installation on Windows 8 and Windows 10 will will block the
application from running as indicated in the picture below. In order
to install RPNow, click the More Info link and choose the Run Anyway
Option.
Select "More Info"
Select "Run Anyway...
If you are using RPNow 4.x/PSI Secure Browser and you get this
information message, Please follow the steps below.
1. Click the Open System Preferences button or locate the System
Preferences tray on your macOS
2. Go to Security & Privacy>Privacy.
...
If you are using a Mac and receive the error, "RPNOW can't be opened
because the identity of the developer cannot be confirmed ", please
follow the steps in the Solution to solve your issue.
SOLUTION:
* Select the Apple Icon
* Select "Systems Prefe...
If you are receiving an exception error when trying to activate
http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application
[http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application]
or
http://www.remoteproctor.com/rpi...
If you encounter any issues related to the Security Certificate or the
Security Certificate expiring, please follow the steps below to
resolve the issue.
1. Open the following Directory: C:Users<>AppDataLocalApps
2. Delete the "2.0" folder
...
Although RPNOW is a standalone software and does not get installed to
the computer, It still stores an application data on the app folder.
If you wish to uninstall/remove the application data of RPNow, please
follow the steps below.
1. Open FILE EXPLORE...
If you only have a single monitor connected to your computer and
receive the following error, "Multiple screens were detected on your
computer. Please disable one and restart them", please try the
following solution.
SOLUTION:
METHOD 1
1. Open the C...
If you are unable to download the Remote Proctor software and you meet
the minimum System Requirements, please try the steps below.
WINDOWS
STEP 1
Confirm the device you are using is supported. You can check the
System Requirements
[http://clientpor...
NOTE: TABLETS, HYBRID DEVICES, AND MOBILE DEVICES ARE NOT
SUPPORTED.
Remote Proctor Now System Requirements:
RPNOW V4.X
OPERATING SYSTEM
REQUIRED PLUG-INS
CONNECTION SPEED
DATE AND TIME
OTHER
Windows 7, 8, 8.1, 10
Flash is NOT required...
