Knowledgebase : Remote Proctor NOW > Download and Installation Issues
Dear APMG Candidate, Recently you received an email stating that a mandatory update is required in order for your exam to be finalized. In order to proceed, download and run the installer which is located at the bottom of this article. After install...
For instructions on how to install the Remote Proctor Now Software click the following link: For PC and Mac: https://www.youtube.com/watch?v=xNkJBW-RIqA&feature=youtu.be [https://www.youtube.com/watch?v=xNkJBW-RIqA&feature=youtu.be] Thank you, Sup...
If you encounter an issue with downloading RPnow and getting the error message "YOUR ADMINISTRATOR HAS BLOCKED THIS APPLICATION BECAUSE IT POTENTIALLY POSES A SECURITY RISK TO YOUR COMPUTER" , please try the steps below. (NOTE that this troubleshooting ...
If you are using a Mac and receive the error "Remote Proctor Now is damaged and can't be opened you should eject the disk image"", please follow the steps in the Solution to solve your issue. SOLUTION: * Select the Apple Icon * Select "Systems Pref...
If you are taking an RPNow exam that requires you download files and you are unable to download the files, please view the information below to solve the issue. In some instances the Download Progress Window does not close, despite the file downloading ...
If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses. PORTS: HTTP (80) HTTP (443) REQUIRED HOSTNAMES ALLOWED * *.rpexams.com(443,80) * *.remoteproctor....
During installation on Windows 8 and Windows 10 will will block the application from running as indicated in the picture below. In order to install RPNow, click the More Info link and choose the Run Anyway Option. Select "More Info" Select "Run Anyway...
If you are using RPNow 4.x/PSI Secure Browser and you get this information message, Please follow the steps below. 1. Click the Open System Preferences button or locate the System Preferences tray on your macOS 2. Go to Security & Privacy>Privacy. ...
If you are using a Mac and receive the error, "RPNOW can't be opened because the identity of the developer cannot be confirmed ", please follow the steps in the Solution to solve your issue. SOLUTION: * Select the Apple Icon * Select "Systems Prefe...
If you are receiving an exception error when trying to activate http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application [http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application] or http://www.remoteproctor.com/rpi...
If you encounter any issues related to the Security Certificate or the Security Certificate expiring, please follow the steps below to resolve the issue. 1. Open the following Directory: C:Users<>AppDataLocalApps 2. Delete the "2.0" folder ...
Although RPNOW is a standalone software and does not get installed to the computer, It still stores an application data on the app folder. If you wish to uninstall/remove the application data of RPNow, please follow the steps below. 1. Open FILE EXPLORE...
If you only have a single monitor connected to your computer and receive the following error, "Multiple screens were detected on your computer. Please disable one and restart them", please try the following solution. SOLUTION: METHOD 1 1. Open the C...
If you are unable to download the Remote Proctor software and you meet the minimum System Requirements, please try the steps below. WINDOWS STEP 1 Confirm the device you are using is supported. You can check the System Requirements [http://clientpor...
NOTE: TABLETS, HYBRID DEVICES, AND MOBILE DEVICES ARE NOT SUPPORTED.  EXTERNAL CAMERA'S ON MAC'S AREN'T SUPPORTED.          Remote Proctor Now System Requirements: RPNOW V2.X-3.X OPERATING SYSTEM REQUIRED PLUG-INS CONNECTION SPEED DATE AND TIM...