Knowledgebase : CPA (PREP, PEP, ACAF)

TÉLÉCHARGEMENT DE VOTRE FICHIER D’EXAMEN Vous devez télécharger votre fichier d'examen vers le serveur de Software Secure dans un délai de trois heures suivant la fin de l'examen. Les fichiers reçus après ce temps risquent de ne pas être corrigés. Les c...
There is a instance where Symantec Enterprise Blocks a portion of our software and as such it appears that the Exams have Disappeared Here is what you need to do. 1. Clicking on "View Quarantine" and restore the file. 2. Get exams and licenses again...
Avast v10.3.2223 AV is not allowing users to open PdfDocumentViewer externally. If you attempt to open it as an Admin, the computer freezes. And this type of AV does not have the option to do a single file exclusion. To whitelist it: * Open the ...
AVG Internet Security Here are the steps to whitelist our files in AVG internet Security: * Temporarily disable AVG AVG Internet Security v1.51.2.3593 and v2016.61.7539. * Install Securexam v8.1 * Open AVG * On upper right side, select "Option...
Students may experience a issue when leaving the exam it may have a blank screen * Press the Ctrl + Alt + Delete keys on the keyboard. * Click the Task Manager button if the Task Manager is not the first window to appear. * Select the "New Task (R...
If you forgot your CPA user account password, you can request a temporary password by clicking the “FORGOT PASSWORD?” link below the "LOGIN" button when attempting to log into the CPA website: https://cpacanada.securexam.com/login.html [https://cpacanad...
Uploading your Exam File You are required to upload your final exam files to the Software Secure website within three hours after the examination has ended. Files received after that time might not be marked, and a late fee of $200 may be levied against...
If you should have difficulty installing securexam and you have ESET Antivirus please perfrom the following. Launched v8.1 from Desktop Icon * ESET Smart Security flagged "SoftwareSecure.Security.Client.dll" in the program folder as suspicious and q...
This is how you use the Exam Recovery Tool. 1. The Exam Recovery Tool is located in the Program Files Secure Exam Folder. 2. Double Click on the Recovery Tool Icon 3. Once done you will be taken to the exam recover console 4. Once in you have seve...
FOR BITDEFENDER 2015 AND 2016, please perform the following steps if still no displaying exams: · Open the Bitdefender window. · Disable Bitdefender. · Click the icon at the top of the window and select Events from the drop-down menu. · In the Eve...
The issue is that the software is designed to autosave backups to the (C:) Drive. If the "My Documents" folder is not set to store files on the (C:) and is instead pointing to another location (say a network location), the software will throw this error. ...
Many candidates have the _Securexam _software preinstalled on their computers by their employer's IT staff. If you do not have the _Securexam_ software preinstalled on your computer by your employer's IT staff, you must download the software from the _S...
CASE 1: During installation of Securexam. 1. Kaspersky will detect an infected file "ssi-emd" in the following location: C:Users{Username}AppDataLocalTemp7z…....ssi-emd. 2. Click on ignore 3. Once the installation is finished, Disable Kesperky for a...
Students with Bitdefender AV may be experiencing the following scenarios: Scenario 1: _If Securexam has been already installed:_ · Blank screen after getting exams and licenses/ No exams on the list Scenario 2_: During Securexam installation, studen...
If you attempt to access a PDF and it is not avaiable. Please do the following. 1. Got to the CPA site associated to your school. CPA PEP [https://cpacanada.securexam.com] CPA PREP [https://cpaprep.securexam.com/login.html] ACAF [https://acaf.sec...