Knowledgebase : Remote Proctor NOW
Securexam Student: * See Securexam Student Requirements [http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/333/0/minimum-hardware-and-software-requirements-for-securexam-student] Securexam CICA, CMA, CGA (MAC Operat...
Please click the following link to view this article: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/227/46/rpnow-adobe-flash-player-is-blocking-access-to-my-microphonecamera-or-i-am-getting-a-blank-screen [1] ...
If you receive an error "Access to Courses Not Available" when you click the "Insert Password" button please read the information below and follow the troubleshooting steps. This error is a result of clicking the "Insert Password" button at the Angel Lo...
If you only have a single monitor connected to your computer and receive the following error, "Multiple screens were detected on your computer. Please disable one and restart them", please try the following solution. * Open the Control Panel * VIST...
When trying to enter the exam, your password is successfully inserted into the Password Field when you select "Insert Password". When you click to enter the exam, the Password is erased, the page refreshes, and you are unable to access your exam. Th...
If you receive an error "Application Cannot Start" please follow the steps below to resolve this error. * Navigate to the following directory: C:\Users\\AppData\Local\Apps * Delete the 2.0 folder in this location NOTE: If you do not see one of ...
If you are receiving an exception error when trying to activate http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application [1] or http://www.remoteproctor.com/rpinstaller/WebBrowserAuthenticate.application [2], please follow the steps...
If Adobe Flash Player is blocking access to your camera, please complete the following steps: **NOTE** Software Secure recommends using Internet Explorer do to the fact that some of the other Internet Browsers such as Google Chrome uses its own built in...
For some Technical Issues we may need to review the RPNow Log Files. For a PC the RPNow Log Files are automatically uploaded to our site, along with other information during the exam process. For Mac user's we will need to gather the RPNow Log Files ma...
If you are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue. Clear Browsing History in Internet Explorer * Open Internet Explorer * Select "Tools" * Select "Internet Options" * Select "...
The error message "Not Connected to the Internet" is an error that is caused by issues with your machines Microphone. The error is most common during the "Show Room" portion of the exam process. If you receive this error make sure you have a Microphone...
When accessing the Remote Proctor Now software you will receive a prompt when Adobe Flash tries to connect to your WebCamera and take your picture. Please follow the steps below so that you have the appropriate settings for Adobe Flash Player to work with...
If you purchased an Exin exam through Prometrics and you need to change, or cancel, the RPNow exam you must contact Prometrics. Prometrics will be able to assist you with getting the exam setup properly. If you have any further questions, please fee...
Remote Proctor Now System Requirements Operating System OS Version Browser Required Plug-ins Connection Speed Date and Time Other Windows Vista SP2, 32- or 64-bit* IE8 or greater* Flash 11.1 or greater** (flash.com) Must have at le...
If you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash, please check the version of OSX you are running(Steps at bottom). This may be caused by running Mac OSX 10.5, or lower. To check the version...
WHERE DO I GO TO ACCESS AN RPNOW EXAM? To take an exam please visit http://www.remoteproctor.com/rpinstall/install.aspx [http://www.remoteproctor.com/rpinstall/install.aspx] WHEN DO I CLICK THE “INSERT PASSWORD” BUTTON? You should click the "Insert ...
If you see a grey box that says Flash, like the screenshot below the issue is related to a program called "Click to Flash". To solve this issue you can click the "Flash" button. Once you click the "Flash" button the page will load properly. If you conti...
Below is a list of Error Codes, Error Messages, and Resolutions user's may receive when running the System Requirements check for RPNow. You can run the test here [1]. SYSTEM CHECK ERROR CODES, MESSAGES, AND RESOLUTIONS AUDIO ERROR CODES Erro...
During installation Windows 8 will will block the application from running as indicated in the picture below. In order to install RPNow, click the More Info link and choose the Run Anyway Option. If you continue to experience problems with the insta...
WINDOWS 8 SMARTSCREEN BLOCKS APP FROM STARTING During installation Windows 8 will will block the application from running as indicated in the picture below. In order to install RPnow, click the More Info link and choose the Run Anyway Option. BLA...
For instructions on how to install the Remote Proctor Now Software click the following link: For PC: http://www.screencast.com/t/dJM4WfTRl [1] For MAC: http://www.screencast.com/t/6YDduLbUOox [2] Links: ------ [1] http://www.screencast.com...
If you are unsure if you are using Remote Proctor Pro or Remote Proctor Now please look at the information below and select the proper product. REMOTE PROCTOR PRO Remote Proctor Pro requires you use a proprietary camera while taking your exam. The cam...
If you are receiving an error PROCESS NOT ALLOWED "RELATED TO YOUCAMSERVICE"(see screenshot below) when taking an RPNow exam, please follow the steps below. METHOD 1: Eliminate the YouCam Process. * To do so please right click on the Taskbar *...
Securexam Remote Proctor NOW doesn't allow certain programs to be running while in the software. If you have received a message, similar to the one below, indicating a process isn't allowed, you'll need to stop this application(S) from running. T...
All refund requests should be sent to rppurchase@softwaresecure.com [1]. Please include the following details in the email: Organization: Student Name: Student Email: Student Phone Number: Exam Name: Exam Date: Instructor Name: ...
If you have already paid for your RPNow exam and you receive a prompt to pay when you re-enter, please confirm that the email address you entered is the exact same one you entered when you originally paid. The system will prompt you for additional paym...
Why did I fail? Our test includes a traditional bandwidth test and incorporates a video write test to our systems based in the United States. This video write test uploads a sample video and confirms the video has been uploaded successfully. Based on th...
If you have received an email regarding a Rules Violation you should contact your school directly. Your school will be able to provide you with further details on the Rules Violation and answer any questions you may have related to Rules Violations whi...
Some Schools use a Access Control List to limit who has access to take the exam. "YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM." If you receive the message above please make sure you are entering the correct email address and you are selecting the correct...
If you have questions on how to Pay for an RPNow exam please click the link below for further details. Payment Process Details [1] If you continue to have questions regarding RPNow please feel free to contact us back. Thank you, Support! L...
If you are taking an exam for the American Board of Dermatology using a Mac and you may receive a message to "Please Wait" after finishing the exam. If you receive a message to "Please Wait" you must manually click "Close" at the top of the screen. The...
f you are using a Mac and receive the error "Remote Proctor Now is damaged and can't be opened you should eject the disk image"", please follow the steps in the Solution to solve your issue. SOLUTION: * Select the Apple Icon * Select "Systems Prefe...
If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams. Both the Exam Username and Password should be automatically entered once you click the "Insert Password" button at...
If you are a student with the University of South Alabama and are receiving an error "Username or Password is incorrect. Please contact your instructor if you have any questions." please follow the steps below: If you receive the error above please foll...
If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses. PORTS: HTTP (80) HTTP (443) REQUIRED HOSTNAMES ALLOWED *.remoteproctor.com *.amazonaws.com NOTE: ...
If your Web Cam is attached to your Desktop, or you are unable to move your camera to scan your testing space you can use a mirror. If you need to use a mirror you must follow the tips below: * Show both sides of the mirror * Be sure to clearly show...
If you are failing the Audio and/or Sight tests on the System Requirement Check for Remote Proctor Now it may be related to your settings on your User Account. Please try the steps below to solve the issue. * Click Apple icon and select System Prefere...
If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software, please follow the steps below. Confirm you have the correct Login Credentials. To confirm you have the correct Login Credentials ...
Dear APMG Candidate, Recently you received an email stating that a mandatory update is required in order for your exam to be finalized. In order to proceed, download and run the installer which is located at the bottom of this article. After install...
If you are using a Mac and the software quits unexpectedly, or you have any other issues related to Flash, please try the steps below to revert to a previous version of Flash. TROUBLESHOOTING STEPS: 1. Open Safari 2. Download the Flash Uninstall Uti...
If you are taking a Remote Proctor Exam for Florida Atlantic University and are unable to locate your exam, please ensure you are clickin Submission in the left-hand Navigation Pane to locate your exam. The screenshot below shows the location of the Submi...
When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the "F5" key to refresh the page. The Advanced Math Toolbar should now load, as seen below. If you continue to experience is...
If you receive the below error "Remote Proctor Now cannot continue since it could not initialize a required component...." you will need to turn on the User Account Control in Windows. WINDOWS 7/VISTA 1. Click the Windows Start Button 2. Select Cont...