Knowledgebase : Remote Proctor NOW

Dear APMG Candidate, Recently you received an email stating that a mandatory update is required in order for your exam to be finalized. In order to proceed, download and run the installer which is located at the bottom of this article. After install...
If you purchased an Exin exam through Prometrics and you need to change, or cancel, the RPNow exam you must contact Prometrics. Prometrics will be able to assist you with getting the exam setup properly. If you have any further questions, please feel fr...
If you are taking a Remote Proctor Exam for Florida Atlantic University and are unable to locate your exam, please ensure you are clickin Submission in the left-hand Navigation Pane to locate your exam. The screenshot below shows the location of the Submi...
If you have received an email regarding a Rules Violation you should contact your school directly. Your school will be able to provide you with further details on the Rules Violation and answer any questions you may have related to Rules Violations while ...
The email below will be sent to students who fail the Photo ID when going through the interview process with RPNow. If you receive the email below, please follow the steps in the email to submit a proper Photo ID. If you have any difficulty with the ste...
When trying to enter the exam, your password is successfully inserted into the Password Field when you select "Insert Password". When you click to enter the exam, the Password is erased, the page refreshes, and you are unable to access your exam. This i...
If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software, please follow the steps below. Confirm you have the correct Login Credentials. To confirm you have the correct Login Credentials ...
For instructions on how to install the Remote Proctor Now Software click the following link: For PC and Mac: https://www.youtube.com/watch?v=xNkJBW-RIqA&feature=youtu.be [https://www.youtube.com/watch?v=xNkJBW-RIqA&feature=youtu.be] Thank you, Sup...
If you are attempting to take an RPNow exam and the "Submit" button is not displayed after clicking the "Insert Password" button and you are unable to enter the exam, please follow the steps below: SOLUTION: * CLICK INSIDE THE PASSWORD FIELD so the ...
Some Schools use a Access Control List to limit who has access to take the exam. "YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM." If you receive the message above please make sure you are entering the correct email address and you are selecting the correct...
If your Web Cam is attached to your Desktop, or you are unable to move your camera to scan your testing space you can use a mirror. If you need to use a mirror you must follow the tips below: * Show both sides of the mirror * Be sure to clearly show...
If you are having issues using the Microphone or if you have an internet connection but receive an error "Not Connected to the Internet", please follow the steps below to resolve the issue. METHOD 1: TEST THE MICROPHONE * Open the Start Menu * Cli...
If you are taking an exam on "SAM" (Cengage) Course Management System and the Password is not working after clicking the "Insert Password Button" please try the steps below. SOLUTION: 1. Re-access the Remote Proctor system 2. Locate your exam 3. W...
If you have questions on how to Pay for an RPNow exam please click the link below for further details. Payment Process Details [http://www.remoteproctoradmin.com/teacher/policies/ProductDocumentation/RPNow/PaymentInformationRPNow.pdf] If you continue ...
If you are using a Mac and receive the error "Remote Proctor Now is damaged and can't be opened you should eject the disk image"", please follow the steps in the Solution to solve your issue. SOLUTION: * Select the Apple Icon * Select "Systems Pref...
When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the "F5  FOR PC OR COMMAND + R FOR MAC" key to refresh the page. The Advanced Math Toolbar should now load, as seen below. I...
If you encounter an issue with the software freezing during the interview process or a message is displayed that it cannot continue, please follow the steps below to solve the issue. SOLUTION: WINDOWS: 1. Please temporarily disable your Anti-Virus/F...
WHERE DO I GO TO ACCESS AN RPNOW EXAM? To take an exam please visit http://myrpinstall.com [http://myrpinstall.com] WHEN DO I CLICK THE “INSERT PASSWORD” BUTTON? You should click the "Insert Password" button when you are prompted to enter the exam p...
If you are attempting to use the Remote Proctor software and the page is hanging on the "We are currently preparing your interview. Please give us one moment to gather your information" message (see screenshot below), please try the steps below to solve t...
If you are taking an RPNow exam that requires you download files and you are unable to download the files, please view the information below to solve the issue. In some instances the Download Progress Window does not close, despite the file downloading ...
If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses. PORTS: HTTP (80) HTTP (443) REQUIRED HOSTNAMES ALLOWED * *.rpexams.com(443,80) * *.remoteproctor....
If you are using Rpnow 4.x/PSI Secure Browser and you get this information message, Please follow the steps below. NOTE: Although Mojave ISN’T SUPPORTED YET, the following KB provides information on a fix for when it is officially supported. 1. Click...
If you are receiving an exception error when trying to activate http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application [http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application] or http://www.remoteproctor.com/rpi...
If you are receiving an error message "Application Cannot Be Started: Contact Application vendor", please follow the steps below. Step 1 1. Open the following Directory: C:USERS<>APPDATALOCALAPPS 2. Delete the "2.0" folder 3. DOWNLOAD TH...
If you are using a Microsoft Surface Pro Device and the rear facing camera is turning on instead of the forward facing camera, please use the steps below. SOLUTION: Disable rear camera in device manager 1. Open Control Panel 2. Select Device Manag...
While accessing your RPNow Exam if you receive a message that the exam password is incorrect, please try the steps below. Step 1 1. Download the RPNow Software 2. Open the RPNow Software 3. On the Exam Information page make sure you select the cor...
If you receive a message that the exam password is incorrect while accessing your RPNow Exam, please try the steps below. STEP 1 1. Download the RPNow Software 2. Open the RPNow Software 3. On the Exam Information page make sure you select the cor...
If you encounter any issues related to the Security Certificate or the Security Certificate expiring, please follow the steps below to resolve the issue. 1. Open the following Directory: C:Users<>AppDataLocalApps 2. Delete the "2.0" folder ...
Below is a list of common questions regarding the Remote Proctor. Q: How do I request a refund. A:  All refund requests should be sent to rppurchase@softwaresecure.com. Please include the following details in the email: Organization: Student N...
Although RPNOW is a standalone software and does not get installed to the computer, It still stores an application data on the app folder. If you wish to uninstall/remove the application data of RPnow, please follow the steps below. 1. Open FILE EXPLORE...
If you have already paid for your RPNow exam and you receive a prompt to pay when you re-enter, please confirm that the email address you entered is the exact same one you entered when you originally paid. The system will prompt you for additional payment...
If you only have a single monitor connected to your computer and receive the following error, "Multiple screens were detected on your computer. Please disable one and restart them", please try the following solution. SOLUTION: METHOD 1 1. Open the C...
When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson (e.g. MyMathLab, MyStatLab, etc...) course , please try the steps listed under "Solution". SOLUTION: 1. Open the Syst...
After upgrading your Mac Operating System if you are having issues with your audio and/or the volume control is greyed out, please follow the steps below. RESOLUTION: METHOD 1: Quit and restart the _coreaudio_ process 1. Open Activity Monitor.app (A...
If you get a Microphone Check Unsuccesful message with the screen below, please follow the steps under Troubleshooting. TROUBLESHOOTING STEPS: 1. Check that there are no headsets, headphones, or earbuds plugged into the machine 2. Open Control Panel...
While taking an RPNow exam if you are missing the Scroll Bar while using a Mac, please follow the steps below to solve your issue. SOLUTION: 1. Click the Apple icon in the top-right corner 2. Select 'System Preferences' 3. From System Preferences ...
If you receive an error "You don't have a subscription to this site.... " while taking an exam in MyMathLab using the Remote Proctor Now, please follow the steps under the Solution. Solution: Mac 1. Open Safari 2. Click on Safari Menu in the upper...
During the photo upload section of the Remote Proctor Now interview process if the page freezes or is stuck uploading the photo on a Windows PC, please try the steps below. SOLUTION: METHOD 1: 1. Close the Remote Proctor Now Window 2. Navigate to ...
RPNOW does now allow certain programs to be running while in the software. If you have received a PROHIBITED  PROCESSES  RUNNING message, similar to the message below indicating a process isn't allowed, you'll need to stop this application(S) from runni...
While going through the Remote Proctor Interview, if you are unable to click the Allow or Remember button on the Flash Settings prompt, please try the steps below. METHOD 1 Confirm device you are using is supported. You can check the System Requiremen...
If you are unable to download the Remote Proctor software and you meet the minimum System Requirements, please try the steps below. WINDOWS STEP 1 Confirm the device you are using is supported. You can check the System Requirements [http://clientpor...
If you are receiving an error or message regarding "YOUCAMSERVICE” OR "YOUCAM" when taking an RPNow exam, please follow the steps below. METHOD 1: Eliminate the YouCam Process. * To do so please right click on the Taskbar * Click Task Manager * ...
For RPNow System Requirements Please Click The Following Link http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/67/system-requirements-remote-proctor-now [http://clientportal.softwaresecure.com/support/index.php?/K...
NOTE: TABLETS, HYBRID DEVICES, AND MOBILE DEVICES ARE NOT SUPPORTED.  EXTERNAL CAMERA'S ON MAC'S AREN'T SUPPORTED.          The following institutions don't support MAC's: University of South Alabama College of Nursing Remote Proctor Now System Requir...