Knowledgebase : General
                 

Thank you for contacting Software Secure Support. To determine whether your computer is running a 32-bit Windows operating system or a 64-bit Windows operating system, examine the system information. To do this, use one of the following methods. Note...
   Thank you for contacting Software Secure Support. To disable the Windows Firewall, please do the following: 1.     Click the Start Menu. 2.     On XP, select the "Run" command.  On Vista, type ...
WINDOWS 7: Step 1: Click "Start". Step 2: In the "Start Search" box, just above the "Start" button, type "Folder options". Step 3: Click to open "Folder Options". Step 4: Select the "View" Tab. Step 5: Locate and click to "Show hidden files and folders"...
  Thank you for contacting Software Secure Support. To upgrade your .NET Framework to version 3.5 SP1, click here and follow the on-screen instructions. Be sure to "Run" the program and not save it. Alternatively, if you already have a ....
If you receive a message that you need to download/update Flash each time, even after you have already updated Flash, please follow the steps below. WINDOWS  1. Uninstall the Adobe flashplayer that the student has on the computer 2. Go to this websi...
Securexam Student will refuse to start if it detects that Remote Desktop is enabled on the computer. To disable Remote Desktop, do the following: * Locate the System Tray. (This is the area near the clock on the bottom-right of the screen, and will ...
Below is the Holiday Schedule for Software Secure. Level-one support agents will always be open, but tickets requiring Level-two support (i.e. escalated tickets) will be handled the first business day after the holiday. HOLIDAY NAME DATE OF HOLIDA...
For RPNow System Requirements Please Click The Following Link http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/67/system-requirements-remote-proctor-now [http://clientportal.softwaresecure.com/support/index.php?/K...