To resolve the concern of the software getting blocked when trying to access the exam, please try to check on the following steps:

1. Open Bitdefender.

2. Click on the Notifications icon and you should see:

3. Click on View Application button. You should see:

4. Select SecurexamStudent and SsiUnzipper files. You will see:

5. Close Bitdefender and try getting Exams and Licenses again.

NOTE: This should be the same logic for other Antivirus as well (Look for Quarantined Chest)