Knowledgebase:
RPNow: Expired Security Certificate
Posted by Roger Creek, Last modified by Jason Standley on 11 October 2017 12:50 PM

If you encounter any issues related to the Security Certificate or the Security Certificate expiring, please follow the steps below to resolve the issue. 

1. Open the following Directory: C:\Users\<<username>>\AppData\Local\Apps

2. Delete the "2.0" folder

3. Download the Remote Proctor software

4. Right Click the Setup.exe file and select "Run as Administrator"

If you are still unable to download or run the Remote Proctor Software, please contact our Support Team. You can visit our Contact Us page to locate the proper contact information. 

Thank you!

Support


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