Case 1: During installation of Securexam.

1.       Kaspersky will detect an infected file “ssi-emd” in the following location: C:\Users\{Username}\AppData\Local\Temp\7z….\...\ssi-emd.

2.       Click on ignore

3.       Once the installation is finished, Disable Kesperky for about 30 min or less.

4.       GoTo Additional Tools in Kaspersky

5.       Select Quarantine option

6.       Select the file to be restore, click  restore.

7.       It will ask you to browse the location where you want to restore the file to

8.       Browse it to the following location: C:\Program Files (x86)\Software Secure, Inc\Securexam Student, Save or OK.

9.       On the bottom-left corner of Kaspersky windows, Select Settings 

10.   Click on Additional

11.   Click on Exclusions

12.   Click on Configure exclusions

13.   Click on Add

14.   Browser the “file”, not the “folder” to the following location: C:\Program Files (x86)\Software Secure, Inc\Securexam Student\ssi-emd.

15.   Click Add

16.   Done

Case 2: Disable AV before installation:

1.       Disable AV

2.       Install the software (Securexam)

3.       GoTo Additional Tools in Kaspersky

4.       Open Kaspersky

5.       On the bottom-left corner of Kaspersky windows, Select Settings 

6.       Click on Additional

7.       Click on Exclusions

8.       Click on Configure exclusions

9.       Click on Add

10.   Browser the “file”, not the “folder” to the following location: C:\Program Files (x86)\Software Secure, Inc\Securexam Student\ssi-emd.

11.   Click Add

12.   Done

Case 3: No issue during installation

In some cases, the student can install Securexam without any problem. And they also get exams and licenses without any issue. When they click on Open and Take an exam, it freezes and Kaspersky has detected an ifected file. So we should proceed the following steps:

1.       GoTo Additional Tools in Kaspersky once

2.       Select Quarantine option

3.       Select the file to be restore, click  restore.

4.       It will ask you to browse the location where you want to restore the file to

5.       Browse it to the following location: C:\Program Files (x86)\Software Secure, Inc\Securexam Student, Save or OK.

6.       On the bottom-left corner of Kaspersky windows, Select Settings (see Kas3.png)

7.       Click on Additional

8.       Click on Exclusions

9.       Click on Configure exclusions

10.   Click on Add

11.   Browser the “file”, not the “folder” to the following location: C:\Program Files (x86)\Software Secure, Inc\Securexam Student\ssi-emd.

12.   Click Add

13.   Done

Thank You

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