Knowledgebase:
Exam Recovery Tool
Posted by Jason Standley, Last modified by Jason Standley on 11 October 2017 11:20 AM

This is how you use the Exam Recovery Tool. 

 

1.  The Exam Recovery Tool is located in the Program Files Secure Exam Folder. 

2. Double Click on the Recovery Tool Icon 

Recovery Tool Icon

 

3. Once done you will be taken to the exam recover console 

 

Recovery Console

 

 

4. Once in you have several options 

a. Organization

This is where you choose which school to get the information from the options are cpa-canada (CPA PEP), cpaprep, acaf, saica. 

b. User

This is where you will choose the user ID that you need to collect.  Students sometimes click get exams and licenses using the incorrect information.  Please verify that you grab the correct ID.

c. Select Exam to Retrieve

This will assist in getting the exams in question. 

5.  Once you have selected the correct information please click on the "CompressCopy To Desktop"

6.Once completed the Recovery Complete shows. 

Recovery Complete

 

7.  Please grab this file and attatch to the ticket. 

 

 Thank You

Support

 

 


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