Knowledgebase:
RPNow: Frequently asked questions regarding RPNow exams
Posted by Roger Creek, Last modified by Jason Standley on 11 October 2017 12:51 PM

Below is a list of common questions regarding the Remote Proctor.

 

Q:

How do I request a refund. 

A: 

All refund requests should be sent to rppurchase@softwaresecure.com. Please include the following details in the email:

Organization:

Student Name:

Student Email:

Student Phone Number:

Exam Name:

Exam Date:

Instructor Name:

Reason for Refund Request:

Please email rppurchase@softwaresecure.com and someone will respond to your inquiry as soon as possible. 

 

Q:

Where can I download the Remote Proctor Now software?

A:

You can access the Remote Proctor Now software at myrpinstall.com

 

Q: 

Where do I pay for an exam?

A:

Exams can be paid for at the time you take them. The Remote Proctor Now software will automatically prompt Exam Taker's for payment if he/she has not yet paid. If you have already paid and are being prompted to pay again, please make sure you are entering the same email address as when you paid.

 

Q: 

Does the ID I use in my picture have to be official?

A:

Yes, your ID needs to be a Government or school-issued ID.

 

Q:

I have a questions regarding what Calculator I can use. 

A:

Please contact your Exam Provider for any questions related to what calculator is acceptable to use during the Remote Proctor exams. 

 

Thank you,

 

Support


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