RPNow: MyMathLab exams give me an error, "You don't have a subscription to this site..."
Posted by Roger Creek, Last modified by Steven Mark Carabuena on 04 September 2018 06:49 PM
If you receive an error "You don't have a subscription to this site.... " while taking an exam in MyMathLab using the Remote Proctor Now, please follow the steps under the Solution.
1. Open Safari
2. Click on Safari Menu in the upper-left corner
3. Click ‘Preferences’
4. Click Privacy Tab (see below)
5. Under 'Cookies and Website Data' change the setting to "Always Allow"
6. Close the Safari Preferences Window and Safari
7. Retry the RPNow exam
If you continue to experience issues after performing the troubleshooting steps above, please contact us back for further assistance.