Knowledgebase:
RPNow-You have no Flash Plugin Installed
Posted by Roger Creek, Last modified by Kayako Support on 12 January 2018 01:42 PM

If you are taking a Remote Proctor exam and receive a message "You have no Flash Plugin Installed" during the Interview Process, please follow the steps under Solution.

Solution:

Windows 

1. Go to this website : https://get.adobe.com/flashplayer/otherversions/

2. Select the appropriate Operating system of the student for step 1 dropdown and for step 2 drop down select “FF 28 for Opera and Chromium – PPAPI

NOTE: The screenshot below may show an outdated version of Flash. Please select the version listed above in Step 2. 

3. Uncheck the optional offer downloads and click on download now and install the software.

4. Run Rpnow again

FlashDownloadSettings

Mac

 1. Go to this website : https://get.adobe.com/flashplayer/otherversions/

2. Select the appropriate Operating system of the student for step 1 dropdown and for step 2 drop down select “FF 28 Mac for Opera and Chromium – PPAPI

NOTE: The screenshot below may show an outdated version of Flash. Please select the version listed above in Step 2. 

3. Click on download now and install the software.

4. Run Rpnow again

MacFlashDownload

 

Thank you,

 

Support


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