Knowledgebase:
RPNow-You have no Flash Plugin Installed
Posted by Roger Creek, Last modified by Jason Standley on 11 October 2017 12:47 PM

If you are taking a Remote Proctor exam and receive a message "You have no Flash Plugin Installed" during the Interview Process, please follow the steps under Solution.

Solution:

Windows 

1. Go to this website : https://get.adobe.com/flashplayer/otherversions/

2. Select the appropriate Operating system of the student for step 1 dropdown and for step 2 drop down select “FF 23 for Firefox – NPAPI”

3. Uncheck the optional offer downloads and click on download now and install the software.

4. Run Rpnow again

FlashDownloadSettings

Mac

 1. Go to this website : https://get.adobe.com/flashplayer/otherversions/

2. Select the appropriate Operating system of the student for step 1 dropdown and for step 2 drop down select “FF 21 Mac for Safari and Firefox – NPAPI”

3. Click on download now and install the software.

4. Run Rpnow again

MacFlashDownload

 

Thank you,

 

Support


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