Knowledgebase:
RPNow: I'm using MyMathLab or other Pearson LMS and getting a Login Error when clicking on my course
Posted by Roger Creek, Last modified by Roger Creek on 06 July 2015 01:23 PM

When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson (e.g. MyMathLab, MyStatLab, etc...) course , please try the steps listed under "Solution".

Login Error

Solution:

1. Open the System Preferences icon found in the Dock

2. Open the Security & Privacy icon

3. Click the lock icon

4. Enter the Admin password

5. Select the “Allow apps downloaded from: Anywhere” option

6. Close the System Preferences window and relaunch the RPNow software.

If you continue to experience an error after performing the steps above, please use the Contact Us page to locate the correct Support Number for your school and contact us directly.

Thank you,

Support!

 


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