Knowledgebase: Remote Proctor NOW
I recieved an email stating I failed to provide a proper Photo ID
Posted by Roger Creek, Last modified by Steven Mark Carabuena on 03 January 2019 01:44 PM

The email below will be sent to students who fail the Photo ID when going through the interview process with RPNow.

If you receive the email below, please follow the steps in the email to submit a proper Photo ID. If you have any difficulty with the steps below, or any additional questions, please feel free to contact us. 

Email sent to Students below:

Software Secure Customer Care

Dear (Student Name)

During the interview process prior to your (Exam Name) exam, you failed to provide us with a proper ID Photo and were flagged for one one of the following violations:

  • ID Photo not provided
  • ID Photo not verified

Please click the button below to submit a proper ID Photo for your record. Failure to do this ASAP will result in your exam record being flagged as 'Suspicious' to Popup Test Organization, which may impact your grade.

Submit ID Update ***Do NOT reply to this email, this address is NOT monitored.***

Please contact your school with any questions.

Thank you,


Thank you,



Comments (0)