Knowledgebase: Remote Proctor NOW
Remote Proctor NOW - Process not allowed or prohibited programs running
Posted by Ed Brown, Last modified by Jason Standley on 11 October 2017 12:03 PM

Securexam Remote Proctor NOW doesn't allow certain programs to be running while in the software.

If you have received a Prohibited Programs Running message, similar to the message below indicating a process isn't allowed, you'll need to stop this application(S) from running.

Prohibited Process

The simplest way to solve this issue is to click the “Continue” button. This should close all Prohibited Processes that are running. NOTE: Please be sure to save any important work before clicking the “Continue” button. 

Prohibited Process 

If clicking the “Continue” button does not close the application reboot your computer and see if the same issue occurs.  If upon reboot and running the software again, you receive the same message, you'll need to find the application and stop it.

Windows 7:

1. Go down to the task bar (the task bar is the bar at the bottom of your screen that has the start button on it)

2. Right click on the task bar and click Task Manager or Start Task Manager

3. Once you have Task Manager Open click on Process (See Image Below)

Taskmanager

4. Once open look for the program running that is causing the SecureExam Remote Proctor Now not to run.

**Note** The program or process you are looking for should be in the error message similar to the process not allowed image at the top of this screen.

5. Click on the program and then click end process.

 

Windows 8/Windows 10:

1. Press Ctrl-Alt-Delete from anywhere and you’ll see a link to launch the Task Manager.

Windows 8 Ctrl Alt Delete

You can also right-click the taskbar and select “Task Manager.”

Windows 8 Taskbar

2. Once opened you will see a image similuar to this. 

Task Manager

The Task Manager’s default interface lets you easily view and end active applications, without any clutter getting in the way.

3. Click More Details

More Details

4. Once open look for the program running that is causing the SecureExam Remote Proctor Now not to run.

**Note** The program or process you are looking for should be in the error message similar to the process not allowed image at the top of this screen.

5. Click on the program and then click end process.

If you have any further issues after following the steps above, please contact our Technical Support Team.

Thank you!

Support


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