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RPNow: Unable to proceed and receiving a message regarding "youcam"
Posted by Jason Standley, Last modified by on 28 March 2013 01:49 PM
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If you are receiving an error or message regarding "YouCamService” or "youcam" when taking an RPNow exam, please follow the steps below. Method 1: Eliminate the YouCam Process.
NOTE:
Please attempt to take your RPNow exam. If you continue to receive the error message proceed to the next method.
Method 2: Flash Settings
a. When you receive the prompt for Adobe Flash Player Settings you should Right-Click in the white box.
c. Select both “Allow” and “Remember” d. Select the "Camera" tab e. Select the proper "Camera" that you are using. NOTE: If you have an incorrect Camera setting it can cause the software not to function. f. Select “Close” You have now allowed Adobe Flash to connect properly and you should not receive the “Adobe Flash Player Settings” in the future, when accessing the Remote Proctor Now Software. Please attempt to take your RPNow exam. If you continue to receive the error message proceed to the next method. Method 3: Uninstall YouCam
Please attempt to take your RPNow exam. If you continue to receive the error message, or if you have any further questions, please contact us back. Thank you, Support | |
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