Knowledgebase:
RPNow: Unable to proceed and receiving a message regarding "youcam"
Posted by Jason Standley, Last modified by Roger Creek on 13 September 2016 03:26 PM

If you are receiving an error or message regarding "YouCamService” or "youcam" when taking an RPNow exam, please follow the steps below.

Method 1: Eliminate the YouCam Process.

    1. To do so please right click on the Taskbar
    2. Click Task Manager
    3. Click Process

NOTE:

       Windows 8 User's may need to click "More Details" so they can access the "Process" Tab.

More Details

  1. Right click either Youcam.exe or YCMMirage.exe and click end process

 

Please attempt to take your RPNow exam. If you continue to receive the error message proceed to the next method.

 

Method 2: Flash Settings

 

  1. When accessing the Remote Proctor Now software you will receive a prompt when Adobe Flash tries to connect to your WebCamera and take your picture. Please follow the steps below so that you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future.

a. When you receive the prompt for Adobe Flash Player Settings you should Right-Click in the white box.
b. Select “Settings”

Flash Settings

 

c. Select both “Allow” and “Remember”

Allow Remember

d. Select the "Camera" tab

Camera

e. Select the proper "Camera" that you are using. 

NOTE: If you have an incorrect Camera setting it can cause the software not to function.

f. Select “Close”
g. Continue through the steps to access your exam.

You have now allowed Adobe Flash to connect properly and you should not receive the “Adobe Flash Player Settings” in the future, when accessing the Remote Proctor Now Software.

Please attempt to take your RPNow exam. If you continue to receive the error message proceed to the next method.

Method 3: Uninstall YouCam

 

  1. Open Start Menu
  2. Open Control Panel
  3. Open Programs and Features
  4. Uninstall Cyberlink YouCam

 

Please attempt to take your RPNow exam. If you continue to receive the error message, or if you have any further questions, please contact us back.

Thank you,

Support


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