Knowledgebase:
RPNow-Remote Proctor Now FAQ
Posted by Roger Creek, Last modified by Jason Standley on 11 October 2017 12:19 PM

Where do I go to access an RPNow exam?

To take an exam please visit http://myrpinstall.com 

 

When do I click the “Insert Password” button?

You should click the “Insert Password” button when you are prompted to enter the exam password. NOTE: You should use your normal login credentials to log into your Course Management System.

 

Does RPNow support Mac’s?

Yes, RPNow is compatible with Mac’s. For a full list of requirements please view the RPnow System Requirements page here.

 

What’s required to use RPNow?

Click here to see the minimum requirements for RPNow. 

 

Is my Internet Connection compatible with RPNow?

The minimum requirement is .2 Mbps/200 Kbps. You can check your connection for compatibility with the RPNow system prior to taking an exam at http://myrpinstall.com 

 

Where do I install Flash if I do not already have it on my machine?

You can download the latest version of Flash at http://get.adobe.com/flashplayer/

Note: Use Google Chrome to install the correct version of Flash. 

 

What can I do if I am having problems with Flash and only see a Blank Screen when accessing RPNow?

For troubleshooting issues with Flash or if you are receiving a Blank Screen please access the following Knowledge Base article. http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/212/46/rpnow-i-am-receiving-a-blank-screen

 

What should I do if I’m having problems accessing an exam using RPNow?

If you are having problems accessing an exam please visit the link below to access our “Contact Us” page, which includes details on various ways to contact us including Live Chat, Submit a Ticket, or by calling our 24/7 Help Desk.

http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/197/43/contact-us-via-phone-or-submit-a-ticket

 

Where can I learn more about RPNow?

You can learn more about RPNow by visiting our RPNow product page at http://www.softwaresecure.com/solution/RemoteProctorNow.aspx

 

Thank you,

 

Support


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