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Dear APMG Candidate, Recently you received an email stating that a mandatory update is required in order for your exam to be finalized. In order to proceed, download and run the installer which is located at the bottom of this article. After install...
If you are unable to connect to the Internet after taking an exam using Securexam, please follow the steps below. * Open Start Menu * Open Control Panel * Open "Network and Sharing Center" * Select "Change Adapter Settings" * Right-Click the...
Gracias por ponerse en contacto con soporte de Software Secure. Paso 1: Abra el Administrador de dispositivos: * (en XP), haga clic en "Inicio" y haga clic en "Mi PC". A continuación, haga clic en "Propiedades", "Pestaña Hardware" y luego "Admin...
If you are receiving a .Net Framework error on 7, 8, 8.1, 10: WINDOWS 7 * Open the Start Menu * Open the Control Panel * Click Programs and Features. If you do not see Programs and Features see below: * NOTE: Make sure you are in Small Icon ...
Si vous recevez le message « État du service: Arrêté » ou vous être invité à entrer le «mot de passe administrateur» S'il vous plait suiver les étaps suivants: 1. Cliquez sur le menu Démarrer 2. Sous Vista et Windows 7/8 , tapez dans le champ " Recher...
If you are recieveing the a "Service Status: Stopped" OR being prompted for an "Administrative Password" Please do the following 1. Click the Start Menu. 2. type into the "Start Search" or "Search Windows" field. 3. Type the command "Services.msc" a...
Personal preferences on your computer may be reset to the default factory settings in some rare circumstances. These may include changes to the Desktop, Menu Bar, Dock, and Icons. These are just a few of the Preferences that may be lost under rare circ...
If you are taking an exam for the American Board of Dermatology using a Mac and you may receive a message to "Please Wait" after finishing the exam. If you receive a message to "Please Wait" you must manually click "Close" at the top of the screen. The me...
Avast v10.3.2223 AV is not allowing users to open PdfDocumentViewer externally. If you attempt to open it as an Admin, the computer freezes. And this type of AV does not have the option to do a single file exclusion. To whitelist it: * Open the ...
AVG Internet Security Here are the steps to whitelist our files in AVG internet Security: * Temporarily disable AVG AVG Internet Security v1.51.2.3593 and v2016.61.7539. * Install Securexam v8.1 * Open AVG * On upper right side, select "Option...
Si le aparece una pantalla en blanco cuando usted navega en la pagina web de instalación y usted no puede conseguir Silverlight para instalarlo en su computadora con Windows, favor de seguir los pasos a continuación en relación con cada método. MTOD...
InterAmerican utiliza dos sistemas de gestión de cursos (CMS). Para asegurar de que el custodio remoto tenga acceso a los dos sistemas de gestión de cursos (CMS), favor de seguir los pasos a continuación. Primero, asegúrese de que tenga la última versió...
If you are receiving an "Exam Not Registered" error for Cabarrus College please follow the steps below: Windows 7 * Click Start Menu * Click Control Panel * Click the drop down in the top right corner of the Control Panel and select "Small Icons...
Currently there is no capability to bookmark the PDF's within the software. Thank You Support
Vous devez modifier manuellement le format de la cellule. Dans le menu « Format », sélectionnez « Format de nombre » et choisissez le format que vous voulez. Vous voudrez peut-être modifier le format de toutes les cellules de la feuille de calcul en une f...
Securexam sauvegarde votre réponse chaque minute et vérifie si le fichier contient des données. Si vous avez ouvert un onglet Réponse et qu'après 15 minutes vous n'y avez rien inscrit, Securexam affichera le message d'avertissement suivant :   DOCUMEN...
Lors de la première utilisation de _Securexam_, vous devrez télécharger des fichiers importants pour permettre l'exécution du logiciel. À l'occasion, votre instance régionale peut vous demander de mettre votre licence à jour. Si vous devez désinstaller et...
If you should have difficulty installing securexam and you have ESET Antivirus please perfrom the following. Launched v8.1 from Desktop Icon * ESET Smart Security flagged "SoftwareSecure.Security.Client.dll" in the program folder as suspicious and q...
If you purchased an Exin exam through Prometrics and you need to change, or cancel, the RPNow exam you must contact Prometrics. Prometrics will be able to assist you with getting the exam setup properly. If you have any further questions, please feel fr...
If you receive an error "Access to Courses Not Available" when you click the "Insert Password" button please read the information below and follow the troubleshooting steps. This error is a result of clicking the "Insert Password" button at the Angel Lo...
When trying to enter the exam, your password is successfully inserted into the Password Field when you select "Insert Password". When you click to enter the exam, the Password is erased, the page refreshes, and you are unable to access your exam. This i...
If you have received an email regarding a Rules Violation you should contact your school directly. Your school will be able to provide you with further details on the Rules Violation and answer any questions you may have related to Rules Violations while ...
If you are having an issue with the Authentication Wizard opening when you access the Exams Password page please make sure the Language is set to English. If the default Language is set to Spanish, please try the following troubleshooting steps to solve t...
CASE 1: During installation of Securexam. 1. Kaspersky will detect an infected file "ssi-emd" in the following location: C:Users{Username}AppDataLocalTemp7z…....ssi-emd. 2. Click on ignore 3. Once the installation is finished, Disable Kesperky for a...
Le texte devient gris durant mon examen. Comment puis-je retourner à mon écran précédent? Le texte devient gris durant votre examen si vous cliquez sur l'en-tête contenant les informations de l'examen de la page de l'examen. Malheureusementsi lors de ...
LES FONCTIONS SOUTENUS BASE DE DONNÉES ET LISTE FONCTIONS DE GESTION BDMOYENNE Indique la moyenne des valeurs qui répondent aux critères spécifiés. BCOMPTE Compte le nombre de cellules contenant des nombres qui répondent aux critères spéc...
Dans le tableur, cliquez sur « Formules » dans la barre de menus. Un menu déroulant dressera la liste des fonctions disponibles Vous pouvez, à partir de ce menu déroulant, copier la syntaxe de la formule que vous voulez utiliser en la sélectionnant puis...
If you receive the following error Error Parsing when installing securexam. Please perform the following steps. You may also get this error as well. 1. GoTo Control Panel --> Uninstall a program 2. Select "TURN WINDOWS FEATURES ON OR OFF" 3. Unche...
Si usted recibe un error (por ejemplo, imagen más abajo) durante el Asistente para la inscripción en la prueba de inicialización del dispositivo, por favor revise la siguiente información para resolver el problema. NOTA: Captura de pantalla por debajo e...
InterAmerican uses two Course Management Systems (CMS). To make sure that the Remote Proctor has access to both of the Course Management Systems (CMS) please follow the steps below. MAKE SURE THE SOFTWARE IS UPDATED: PC: * Open Securexam Brow...
If you receive a blank screen when navigating to the install site and you are unable to get Silverlight to install on a Windows PC please follow the steps below under each Method. METHOD 1 Enable Silverlight in Internet Explorer * Open Intern...
If you are receiving the following "Error During Enrollment or Authentication"(Screenshot below) please try the solution below. * Launch Remote Proctor Securexam Browser. * Click "Help" in the top left corner * Select "Update" * Click "Ok" on th...
Si usted esta recibiendo el siguiente "Error durante la inscripción o la autenticación" (imagen abajo) favor de seguir los siguientes pasos. * Iniciar el progerama "Securexam browser" . * Haga clic en "help" en la parte superior esquina izquierda ...
1 - Vaya a agregar ó quitar programas y desinstalar el "Exam Builder" de su computadora. 2 - Haga clic en este enlace http://www.sendspace.com/pro/dl/fqxh33 [http://www.sendspace.com/pro/dl/fqxh33] y el "Exam Builder" comenzará a descargarse. 3 - Sele...
WHAT DO THE DIFFERENT COLORED LIGHTS ON THE FRONT OF THE DEVICE MEAN? * BLACK/OFF MEANS - Unit is disconnected or camera is inactive * RED MEANS - Camera may be in use, but test has not yet begun and the clear arm holding the spheroid is not ful...
If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software, please follow the steps below. Confirm you have the correct Login Credentials. To confirm you have the correct Login Credentials ...
For some Technical Issues we may need to review the RPNow Log Files. For a PC the RPNow Log Files are automatically uploaded to our site, along with other information during the exam process. For Mac user's we will need to gather the RPNow Log Files manua...
If you are attempting to take an RPNow exam and the "Submit" button is not displayed after clicking the "Insert Password" button and you are unable to enter the exam, please follow the steps below: SOLUTION: * Click inside the Password field so the ...
Some Schools use a Access Control List to limit who has access to take the exam. "YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM." If you receive the message above please make sure you are entering the correct email address and you are selecting the correct...
If you encounter an issue with Adobe Flash Player or are unable to get your camera to load, please try the steps below. WINDOWS OPERATING SYSTEMS: METHOD 1: * Open Google Chrome * Install the latest version of the Flash Player plugin here [https...
When accessing the Remote Proctor Now software you will receive a prompt when Adobe Flash tries to connect to your WebCamera and take your picture. Please follow the steps below so that you have the appropriate settings for Adobe Flash Player to work with...
If you receive the below error "Remote Proctor Now cannot continue since it could not initialize a required component...." you will need to turn on the User Account Control in Windows. WINDOWS 7 1. Click the Windows Start Button 2. Select Control Pa...
If you have already paid for your RPNow exam and you receive a prompt to pay when you re-enter, please confirm that the email address you entered is the exact same one you entered when you originally paid. The system will prompt you for additional payment...
If you are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue. Clear Browsing History in Chrome 1. Open Google Chrome 2. Click the Google Menu icon 3. Select More Tools 4. Click "Clear browsing...
If you are having issues using the Microphone or if you have an internet connection but receive an error "Not Connected to the Internet", please follow the steps below to resolve the issue. METHOD 1: TEST THE MICROPHONE * Open the Start Menu * Cli...
If you are taking an exam on "SAM" (Cengage) Course Management System and the Password is not working after clicking the "Insert Password Button" please try the steps below. SOLUTION: 1. Re-access the Remote Proctor system 2. Locate your exam 3. W...
If you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash, please check the version of OSX you are running(Steps at bottom). This may be caused by running Mac OSX 10.6, or lower. To check the version ple...
If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams. Both the Exam Username and Password should be automatically entered once you click the "Insert Password" button at...
If you have questions on how to Pay for an RPNow exam please click the link below for further details. Payment Process Details [http://www.remoteproctoradmin.com/teacher/policies/ProductDocumentation/RPNow/PaymentInformationRPNow.pdf] If you continue ...
If you are using a Mac and receive the error "Remote Proctor Now is damaged and can't be opened you should eject the disk image"", please follow the steps in the Solution to solve your issue. SOLUTION: * Select the Apple Icon * Select "Systems Pref...
When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the "F5" key to refresh the page. The Advanced Math Toolbar should now load, as seen below. If you continue to experience is...
If you encounter an issue with the software freezing during the interview process or a message is displayed that it cannot continue, please follow the steps below to solve the issue. SOLUTION: WINDOWS: 1. Please temporarily disable your Anti-Virus/F...
WHERE DO I GO TO ACCESS AN RPNOW EXAM? To take an exam please visit http://myrpinstall.com [http://myrpinstall.com] WHEN DO I CLICK THE “INSERT PASSWORD” BUTTON? You should click the "Insert Password" button when you are prompted to enter the exam p...
If you are attempting to use the Remote Proctor software and the page is hanging on the "We are currently preparing your interview. Please give us one moment to gather your information" message (see screenshot below), please try the steps below to solve t...
If you are using a Mac and the software quits unexpectedly, or you have any other issues related to Flash, please try the steps below to revert to a previous version of Flash. TROUBLESHOOTING STEPS: 1. Open Safari 2. Download the Flash Uninstall Uti...
If you are taking an RPNow exam that requires you download files and you are unable to download the files, please view the information below to solve the issue. In some instances the Download Progress Window does not close, despite the file downloading ...
If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses. PORTS: HTTP (80) HTTP (443) REQUIRED HOSTNAMES ALLOWED * *.rpexams.com(443,80) * *.remoteproctor....
If you are using the RPNow software to take an exam in Angel and receive the error message below, please follow the Troubleshooting Steps under the error message. You are using a browser that is not supported. Some ANGEL functions may not work correct...
If you are taking a Remote Proctor exam and receive a message "You have no Flash Plugin Installed" during the Interview Process, please follow the steps under Solution. SOLUTION: WINDOWS  1. Go to this website : https://get.adobe.com/flashplayer/oth...
If you are receiving an exception error when trying to activate http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application [http://www.remoteproctor.com/exinsoftware/WebBrowserAuthenticate.application] or http://www.remoteproctor.com/rpi...
If you are receiving an error message "Application Cannot Start", please follow the steps below. Step 1 1. Open the following Directory: C:Users<>AppDataLocalApps 2. Delete the "2.0" folder 3. Download the Remote Proctor software 4. Ri...
If you receive a message that the exam password is incorrect while accessing your RPNow Exam, please try the steps below. STEP 1 1. Download the RPNow Software 2. Open the RPNow Software 3. On the Exam Information page make sure you select the cor...
If you encounter any issues related to the Security Certificate or the Security Certificate expiring, please follow the steps below to resolve the issue. 1. Open the following Directory: C:Users<>AppDataLocalApps 2. Delete the "2.0" folder ...
Below is a list of common questions regarding the Remote Proctor. Q: How do I request a refund. A:  All refund requests should be sent to rppurchase@softwaresecure.com. Please include the following details in the email: Organization: Student N...
If you receive a message that you need to download/update Flash each time, even after you have already updated Flash, please follow the steps below. WINDOWS  1. Uninstall the Adobe flashplayer that the student has on the computer 2. Go to this websi...
If you only have a single monitor connected to your computer and receive the following error, "Multiple screens were detected on your computer. Please disable one and restart them", please try the following solution. SOLUTION: METHOD 1 1. Open the C...
When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson (e.g. MyMathLab, MyStatLab, etc...) course , please try the steps listed under "Solution". SOLUTION: 1. Open the Syst...
After upgrading your Mac Operating System if you are having issues with your audio and/or the volume control is greyed out, please follow the steps below. RESOLUTION: METHOD 1: Quit and restart the _coreaudio_ process 1. Open Activity Monitor.app (A...
If you get a Microphone Check Unsuccesful message with the screen below, please follow the steps under Troubleshooting. TROUBLESHOOTING STEPS: 1. Check that there are no headsets, headphones, or earbuds plugged into the machine 2. Open Control Panel...
While taking an RPNow exam if you are missing the Scroll Bar while using a Mac, please follow the steps below to solve your issue. SOLUTION: 1. Click the Apple icon in the top-right corner 2. Select 'System Preferences' 3. From System Preferences ...
If you receive an error "You don't have a subscription to this site.... " while taking an exam in MyMathLab using the Remote Proctor Now, please follow the steps under the Solution. Solution: Mac 1. Open Safari 2. Click on Safari Menu in the upper...
When trying to enter the exam, your password is successfully inserted into the Password Field when you select "Insert Password". When you click to enter the exam, the Password is erased, the page refreshes, and you are unable to access your exam. This i...
During the photo upload section of the Remote Proctor Now interview process if the page freezes or is stuck uploading the photo on a Windows PC, please try the steps below. SOLUTION: METHOD 1: 1. Close the Remote Proctor Now Window 2. Navigate to ...
While going through the Remote Proctor Interview, if you are unable to click the Allow or Remember button on the Flash Settings prompt, please try the steps below. METHOD 1 Confirm device you are using is supported. You can check the System Requiremen...
If you are unable to download the Remote Proctor software and you meet the minimum System Requirements, please try the steps below. WINDOWS STEP 1 Confirm the device you are using is supported. You can check the System Requirements [http://clientpor...
If you are receiving an error or message regarding "YOUCAMSERVICE” OR "YOUCAM" when taking an RPNow exam, please follow the steps below. METHOD 1: Eliminate the YouCam Process. * To do so please right click on the Taskbar * Click Task Manager * ...
Si recibe un error "Unhandled Exception...Failed to connect to an IPC Port: The System cannot find the file specified."". Al abrir el software, por favor siga los pasos a continuación. * Abra el menú Inicio * Abra el Panel de control * Para abr...
Después de realizar la actualización de un software para el Proctor navegador remoto, si está recibiendo un error Cloudbandwidth, por favor, siga los siguientes pasos: * Elimine el archivo WebUpdateSvc4.INI que se encuentra en el siguiente director...
Si está usando una Mac y recibes el error "Securexam browser Proctor remoto no se puede abrir porque se trata de un desarrollador no identificado", por favor, siga los pasos de la solución para resolver el problema. SOLUTION: * Seleccione el ic...
If you are receiving either error "Student Could Not Enroll" for Remote Proctor Manus or There is a Problem Validating Your User Information...." for Remote Proctor Pro it may be related to a Proxy configured on your computer. To solve the issue configure...
Thank you for contacting Software Secure. To resolve this issue, you will need to delete the file the error message is pointing to, and then attempt reinstallation. * In order to delete the file, we have to "Show Hidden Files". Please click here [ht...
If you receive a "Three Finger Tap Enabled" message, like the screenshot below, you will need to disable this feature by following the steps below (also outlined in the message). * Open Apple Icon in top left window * Select System Preferences fr...
If you get a call that a student is not meeting the Minimum System Requirements for Physical Memory (RAM) please follow the steps below. CONFIRM THE AMOUNT OF RAM MEETS THE MINIMUM REQUIREMENTS * Click Start Menu * Select Run * Type msinfo32...
If you are using a Mac and receive the error "Securexam Remote Proctor Browser can't be opened because it is from an unidentified developer", please follow the steps in the Solution to solve your issue. SOLUTION: * Select the Apple Icon * Select "S...
If you receive an authentication error when accessing your course in Securexam it may be related to a setting in Safari from a recent update. The setting in Safari causes both Safari and Securexam to give an error when accessing your course. To resolve th...
If you have questions on the proper placement of the Remote Proctor Pro device please see the screenshot below for full details on where to place the device on your desktop. If you have any further questions regarding where to place the device, plea...
If you are receiving a Security Layer Unavailable and have the Webroot Security Software it will block and quarantine files that are needed to run Securexam properly. Please follow the steps below to solve your issue. 1. Open Webroot 2. Click on the S...
While taking an exam in Angel if the Text shrinks and is unreadable please make the following changes to adjust the Text size. * Select the PREFERENCES icon on the left hand side of ANGEL. * Select THEME SELECTOR. * Select the LARGE TEXT option...
If you are trying to manually install the Upek Drivers and they will not install it may be caused by a File Association setting. Please try the troubleshooting steps below, to resolve this issue, and manually install the Upek Drivers. * Downloa...
If you encounter Securexam closing immediately after launching it please follow thes steps below. UNINSTALL SECUREXAM BROWSER 1. Click Start 2. Open the Control Panel 3. Open Programs and Features (If you do not see Programs and Features click the...
If you receive the following error message, click the following link and view the Microsoft KB on how to resolve this issue. http://support.microsoft.com/kb/942460 [http://support.microsoft.com/kb/942460] ************** Exception Text ************** ...
If Securexam closes when you try to enter an exam and you are using a Mac please follow the steps below to solve your issue: * Select the Apple Icon * Select System Preferences * Under System Select User's and Groups * Make sure you are under...
Dear SIU Student, You have been directed to this page because there is an important update available for your SIU license for use with the Remote Proctor. NOTE: THIS IS A MANDATORY UPDATE THAT YOU MUST PERFORM AS SOON AS POSSIBLE TO BE READY FO...
For RPNow System Requirements Please Click The Following Link http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/67/system-requirements-remote-proctor-now [http://clientportal.softwaresecure.com/support/index.php?/K...
If you are a student with the University of South Alabama and are receiving an error "Username or Password is incorrect. Please contact your instructor if you have any questions." please follow the steps below: If you receive the error above please foll...
How to Open Device Manager in Windows 8 If you need to access to the Device Manager, please follow the steps below: METHOD 1 * Click Windows Key + X to open the Start Menu * Select Device Manager from the Start Menu METHOD 2 * Click...
If you are unable to view the Navigation Pane on the left side of Blackboard (screenshot below) when using Securexam it is because Windows 8 is currently unsupported. If you have any questions or concerns, please feel free to contact us back. Th...
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