RPNow-I'm having an issue with my Microphone or receiving a "Not Connected to Internet" error
Posted by Roger Creek, Last modified by Steve Carabuena on 03 January 2019 01:29 PM
If you are having issues using the Microphone or if you have an internet connection but receive an error "Not Connected to the Internet", please follow the steps below to resolve the issue.
Method 1: Test the Microphone
If you were able to hear the Recording but you still receive the error message, please contact support. If you are unable to hear the Recording make sure your computer is not muted and the sound is up. If you are still unable to hear the Recording, please try the steps below.
Method 2: Check the Microphone and ensure it’s enabled
If there is a Microphone listed but it does not have a Green Check Mark Right-Click the Microphone and select “enable”. Try to take the exam again. If you are still receiving the error, please try Method 2.
Method 3: Make sure the Microphone is turned up
Try to take the exam again. If you are still receiving the error, please test your Microphone by following the steps below.
Method 4: Check the Device Manager to make sure the Audio Drivers are functioning properly
Try to take the exam again. If you are still receiving the error when trying to take an exam please contact us back.