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After using the software on my Mac, Personal Preferences for the Dock, Desktop, or Menu Bar were lost.
Posted by Roger Creek, Last modified by Roger Creek on 05 December 2013 02:11 PM

Personal preferences on your computer may be reset to the default factory settings in some rare circumstances. These may include changes to the Desktop, Menu Bar, Dock, and Icons. These are just a few of the Preferences that may be lost under rare circumstances when using Securexam Student or Remote Proctor.

If you experience this issue after using Securexam Student or Remote Proctor Pro, please follow the steps below to fix the issue and restore your personal settings.

  1. Download the attached ssirestore.zip folder
  2. Move the folder to your Desktop
  3. Double-Click the file to unzip
  4. Once unzipped, Double-Click the new ssirestore icon to run the file
  5. Reboot your computer.

Your Personal Settings should now be restored. If the settings are restored, please delete the ssirestore.zip folder and the ssirestore file by moving them to your Trash. If your Personal Preferences have not been restored after running the ssirestore file, please contact us back for further assistance.

Thank you,

Support



Attachments 
 
 ssirestore.zip (44.72 KB)

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