Knowledgebase: Remote Proctor NOW
RPNow: Activation of WebBrowserAuthenticate.application results in an exception error
Posted by Roger Creek, Last modified by Steven Mark Carabuena on 04 September 2018 07:36 PM

If you are receiving an exception error when trying to activate or, please follow the steps below to resolve.

    1. Open Norton 360 Anti-Virus

Norton Settings 1

    1. Select the “Tasks” tab at the top of the Norton360 application window

Norton Settings 2

    1. Select “Check Security History” on the Tasks menu

Norton Settings 3

    1. Scroll down to “webbrowserauthenticate.exe” and select it. Norton does not recognize this file and has Quarantined the application as a potential “High” level threat.

Norton Settings 4

    1. Click the “options” link near the bottom of the window

Norton Settings 5

    1. Click “Restore & exclude this file”

Norton Settings 6

    1. Make sure that the box next to “Exclude this risk from future scans” is checked
    2. Click “Yes”

Norton Settings 7

  1. Norton will successfully restore the item from quarantine and update your settings and allow the file to be used in the future
  2. Click “Close” and then exit the Norton Application.

If continue to experience the error, please feel free to contact us back.


Thank you,


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