Knowledgebase:
Grantham RPNow: Password is erased when trying to enter an exam
Posted by Roger Creek, Last modified by Roger Creek on 17 March 2016 05:05 PM

When trying to enter the exam, your password is successfully inserted into the Password Field when you select “Insert Password”. When you click to enter the exam, the Password is erased, the page refreshes, and you are unable to access your exam.

This issue is caused by an incorrect Exam Password.

Step 1

1. Download the RPNow Software

2. Open the RPNow Software

3. On the Exam Information page make sure you select the correct Instructor and Exam in the Drop Down menu

Exam Information Page

4. Continue through the Remote Proctor Interview 

5. Log in to your Course Management System NOTE: Make sure that you use your normal Login Credentials. Do NOT click the Insert Password button

6. Navigate to the exact same exam that you selected in the Exam Information page. If you select a different exam than what was selected previously, the incorrect password will be inserted.

7. Before clicking the "Insert Password" button, be sure that you are on the Exam Password page and that there is an empty password field on the page.

Step 2

If Step 1 does not solve the issue please contact Grantham and include the exact Exam name, Instructor name, and course the issue occurred in.

Thank you,

Support


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