Knowledgebase:
RPNow: I receive an error- “Multiple screens were detected on your computer. Please disable one and restart them”
Posted by Roger Creek, Last modified by Roger Creek on 07 February 2017 04:20 PM

If you only have a single monitor connected to your computer and receive the following error, “Multiple screens were detected on your computer. Please disable one and restart them”, please try the following solution.

RPNow Error

Solution:

Method 1

1. Open the Control Panel

  • Vista/Win 7-Select Start Menu and Control Panel
  • Win 8/Win 8.1-Click Windows Key+X to open a list of options. Click Control Panel to open Control Panel

2. In the upper right corner of the Control Panel ensure the “View by:” option is set to “Small icons". Change to "Small icons" if needed.

3. Open Display

4. On the left side select “Change display Settings”(See Screenshot below)Change Display Options

5. Select “Show Desktop only on 1” under “Multiple Displays”(See Screenshot below)

Change Display Settings

Method 2:

If the above steps do not work and you only have a single monitor connected and still continue to receive the error, please check the steps below.

1. Open the Control Panel

  • Vista/Win 7-Select Start Menu and Control Panel
  • Win 8/Win 8.1-Click Windows Key+X to open a list of options. Click Control Panel to open Control Panel

 

2. In the upper right corner of the Control Panel ensure the “View by:” option is set to “Small icons". Change to "Small icons" if needed.

3. Select "Device Manager"

4. Locate Monitors and click the > to show the monitors that are detected

5. If there are 2 Monitors detected as shown above, you may have 2 cables connected to your Computer but only 1 monitor

6. Check which cable is connected to both the computer and the monitor 

7. If there is a second HDMI or VGA cable connected to the computer, please remove it from the computer. 

8. Restart the computer and attempt to take the exam again

Once you have completed the steps above, please try to launch the RPNow software. If you continue to receive the error, please do not hesitate to contact us back.

 

Thank you,

Support

 


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