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Jan
23
USA-Questions are not displaying properly on my Mac
Posted by Roger Creek on 23 January 2015 01:08 PM

Some USA Mac user's are experiencing issues with questions not displaying properly. Certain questions are not loading and only show a blank screen. This is currently a known issue. If you are encountering this issue while attempting an exam, please try the work-around posted below.

Solution:

Resize the Remote Proctor Now window. Changing the size of the Remote Proctor window will automatically refresh the page. Once the page reloads the questions should be displayed properly. 

If resizing the Window as described above did not solve the issue please also try to click the "Count Characters" button displayed in the essay. This will also reload the page and the questions should then display properly.

If you have questions on how to resize the Remote Proctor window, please feel free to contact our support team at 844-267-1015 for assistance.

Thank you,

Support!


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Feb
10
How to get help!
Posted by Andrew Haste on 10 February 2011 02:53 PM

Dear Students,

Telephone: Click HERE to access our contact numbers.

Chat: To start a chat click the "Live Support Online" option on the left side. Please fill out the form and select "Start Chat".

Thank you,

Software Secure Support

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You can also visit our contact us page for additional contact information.


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